Placing an order
An order is accepted when payment is approved and an order confirmation is shown. Menu availability, prices and pickup times may change before checkout. We will contact you using the details supplied if we cannot fulfil an item or need to clarify an order.
Pickup
Takeaway orders are for collection from Paper Plate Restaurant, 318 Bridge Road, Richmond VIC 3121, at the confirmed pickup time. Please bring your confirmation or order reference. Food quality and safety can be affected if an order is collected late.
Changes and cancellations
Call 03 9917 2563 as soon as possible if you need to change or cancel an order. We begin preparing food soon after confirmation, so changes, cancellations or refunds cannot be guaranteed once preparation has started. This does not limit any rights or remedies you may have under the Australian Consumer Law.
Problems and refunds
If an order is incorrect, missing, unsafe or otherwise not as expected, contact us promptly with your order reference so we can investigate and offer an appropriate remedy. Any refund that is approved is returned through the original payment method and processing time may depend on the payment provider or bank.
Allergies and dietary requirements
Our kitchen handles common allergens and uses shared preparation areas and equipment. We cannot guarantee that any dish is completely free from traces of an allergen. Please call us before ordering if you have an allergy or important dietary requirement; an order note alone may not give us enough time or information to confirm suitability. For a severe allergy, speak with our team before placing an order.
Payments and privacy
Online card payments are processed by Square. Paper Plate does not store your complete card number. Our handling of contact and order information is explained in our privacy policy.
Contact
Questions about an order can be directed to [email protected] or 03 9917 2563.